Documentation covers the most common setup and operations questions. Direct support is available for account, billing, and event-day issues.
Step-by-step guides for setup, ticketing, scanning, vendors, credentials, and more.
Open docs →For account issues, billing questions, and operational support requests. Standard support response target is one business day.
Send support request →Regional, Premier, and Enterprise organizers can flag active-event blockers for priority review during agreed event windows.
Request event-day help →Questions about Premier or Enterprise plans, custom implementations, onboarding, or product walkthroughs.
Book a walkthrough →If you are comparing platforms or planning a larger launch, send the event type, rough attendance, vendor count, and timing. We can help map your workflow to the right tier before you commit.
Book a walkthroughStandard support is monitored during business hours. For active-event blockers that affect admissions, vendor check-in, payment collection, or scanner operations, choose Event-day help on the contact form and include the event name, affected workflow, screenshots, and the best callback number. Regional, Premier, and Enterprise event windows can receive priority handling based on the support terms for that plan.
Most common questions are answered in the documentation. Especially useful:
Report security vulnerabilities, privacy rights requests, legal questions, and billing questions through the contact form so they are routed and logged properly.